Privacy Policy
Last Updated: 9th June 2026
1. Introduction
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you:
- Visit our websites;
- Access our online portals;
- Use our mobile applications for iOS or Android;
- Use our cloud-based services;
- Contact us for support or other services; and
- Interact with any products, software, services, or platforms operated by us (collectively referred to as the "Services").
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Account credentials
- Profile information
- Support enquiries and communications
- Information submitted through forms, surveys, or feedback requests
Information Collected Automatically
When you access our Services, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device type and identifiers
- Application version
- Pages visited
- Features accessed
- Date and time of access
- Referring website addresses
- Usage statistics
- Crash reports and diagnostic information
Cookies and Similar Technologies
Our websites and online services may use cookies, web beacons, local storage, and similar technologies to:
- Maintain user sessions;
- Remember user preferences;
- Improve website performance;
- Analyse traffic and usage patterns;
- Support security and fraud prevention activities; and
- Improve user experience.
Users may manage cookie preferences through browser settings, although disabling cookies may affect functionality.
Location Information
Where functionality requires it and with your permission, we may collect location information from your device or browser.
You may disable location access through device, browser, or operating system settings.
3. How We Use Information
We may use collected information to:
- Provide, operate, and maintain our Services;
- Authenticate users and manage accounts;
- Process requests and transactions;
- Deliver customer support;
- Improve functionality, reliability, and performance;
- Monitor and analyse usage trends;
- Send service-related communications;
- Provide software updates and security notifications;
- Detect and prevent fraud, abuse, and security incidents;
- Comply with legal and regulatory obligations; and
- Enforce our agreements and policies.
4. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
- Consent;
- Performance of a contract;
- Compliance with legal obligations;
- Protection of vital interests; and
- Legitimate business interests that are not overridden by individual rights and freedoms.
5. Analytics and Monitoring
We may use analytics, monitoring, and diagnostic services to understand how our Services are used and to improve performance.
Such services may collect information regarding:
- Website usage;
- Application usage;
- Device information;
- Session activity;
- Performance metrics; and
- Error and crash reports.
Third-party providers process information according to their own privacy policies.
6. Device Telemetry and Diagnostics
Where our Services include network-connected hardware, cloud-managed devices, or remote management platforms, we may collect operational information necessary to provide support, diagnostics, security, and system management functions.
This information may include:
- Device serial numbers;
- Firmware and software versions;
- Device health and status information;
- Network configuration information;
- Error logs and diagnostic information;
- System performance metrics; and
- Configuration and operational settings.
Such information is used solely for the operation, support, maintenance, security, and improvement of our products and services.
7. Cloud Services and Remote Management
Certain Services may utilise cloud-hosted infrastructure to enable remote monitoring, configuration, firmware updates, user management, backup services, analytics, or other functionality.
Information transmitted through these services may be processed and stored by authorised service providers acting on our behalf.
Reasonable measures are taken to ensure cloud service providers maintain appropriate privacy and security controls.
8. Customer Data Ownership
Where customers upload, create, manage, or store data using our Services, ownership of that data remains with the customer or the customer’s authorised users.
We do not acquire ownership rights to customer content solely by virtue of hosting, processing, transmitting, or storing such information.
We may access customer data only as reasonably necessary to:
- Provide Services;
- Perform technical support;
- Investigate security incidents;
- Comply with legal obligations; or
- Enforce contractual agreements.
9. Information Sharing and Disclosure
We do not sell personal information.
We may disclose information:
- To service providers acting on our behalf;
- To hosting and cloud infrastructure providers;
- To payment processors where applicable;
- To professional advisers;
- To regulatory authorities where required by law;
- To protect our rights, users, systems, or property; and
- In connection with a merger, acquisition, restructuring, or sale of business assets.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide Services, meet legal and regulatory requirements, resolve disputes, maintain business records, and enforce contractual obligations.
11. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss, and destruction.
While we strive to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
12. Compliance with Australian Privacy Laws
Where applicable, we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
13. Direct Marketing Communications
We may send marketing, promotional, product update, event, or service information to individuals who have consented to receive such communications or where otherwise permitted by law.
Recipients may opt out at any time through unsubscribe mechanisms, account settings, or by contacting us directly.
14. International Data Transfers
Personal information may be transferred to, stored in, or processed in countries outside Australia where our service providers, infrastructure providers, or affiliated entities operate.
15. Data Breach Response
We maintain procedures designed to identify, investigate, contain, and respond to actual or suspected security incidents.
Where required by law, we will notify affected individuals and relevant regulatory authorities of eligible data breaches.
16. Accessing and Correcting Personal Information
Subject to applicable law, individuals may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Restriction of processing;
- Withdrawal of consent; and
- Data portability where applicable.
17. Children's Privacy
Our Services are not directed toward children under 13 years of age, or any higher age threshold required by applicable law.
18. Third-Party Websites and Services
Our Services may contain links to third-party websites, applications, products, or services.
19. Government and Enterprise Customers
Where Services are supplied to government agencies, educational institutions, enterprise customers, or other organisations, additional contractual privacy, security, retention, or compliance obligations may apply.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the Services following publication of changes constitutes acceptance of the updated Privacy Policy.
21. Contact Information and Privacy Complaints
For questions, requests, corrections, complaints, or concerns regarding privacy, personal information, or this Privacy Policy, please contact:
Amber Technology (Parent Company of Australian Monitor)
Privacy Officer
Email: info@ambertech.com.au
Telephone: +61 (0) 2 9998 7600
Website: www.ambertech.com.au
Unit 1/2 Daydream St.
Warriewood, NSW, 2102,
Australia
(PO Box 955, Mona Vale NSW 1660, Australia)
We will endeavour to respond to privacy enquiries and complaints within a reasonable timeframe.
If you are not satisfied with our response and are located in Australia, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Telephone: 1300 363 992
GPO Box 5218
Sydney NSW 2001
Australia